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Charm City Optical
- Ophthalmologists
- Baltimore, MD
About this business
Location details
6412 Reisterstown Rd, Baltimore, MD, 21215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Recommended
I just left there and never in my life experienced such rudeness. I walked in for the first time with my prescription and wanted to purchase two pair of glasses. The young lady at the counter who had green hair and popping chewing gum told me I could not walk around to look at glasses until I signed in. I signed in. Then an older lady who I was told was one of the owners came over and said I did not have to sign in since I already had my prescription. I proceeded to ask how long it would take because I could certainly come b... read more
HORRIBLE 2 hours and still no exam. Had an appointment. No one communicates with you. At least let customer know you’re running behind.
Gentleman fixed glasses. however when I tried to explain to him the frames that I wanted, he hand checked me, cause he didn't want to hear it. I finished my explanation anyway. Fast forward. When my grasses were returned to me, they were dirty. He didn't even have the decency to clean them. He was rude, unprofessional and petty.
Business response:
Hello Sherie! We're upset to read this review, however we do not have any history of your visit. Is it possible this is for another person's visit or for another optical office? Please give us a call to discuss, this certainly does not sound like the level of customer service we provide here at Charm City Optical. Looking forward to hearing from you!
Treat customers who spend over 6 grand with more respect
Business response:
Hello! We are sorry to hear that you felt disrespected in any way - our office has a 0 tolerance policy for hateful language towards patients AND employees (example: profanity, targeted disrespect, getting into someone's face, etc.). Those who violate our office policy, will be asked to leave, and may be refused future service. Regardless of how much a patient spends, or if they are a working employee, everyone in our office deserves the utmost respect - we agree! Please give us a call if you would like to review any of ... read more
I am greatly disappointed and disgusted with the way I was treated. Staff was rude and disrespectful. What normally would take an hour to hour and a half turned into 3 hours, and the excuse was COVID, however they were full to capacity it was over 12 people waiting to be seen inside the building and more outside in cars and standing in front of the doors and it was over 15 employees inside. After waiting an hour to be seen and another hour while in the exam room for the Dr (who was nice and the young lady that took me to the... read more
Business response:
Hello Toyaire, there's a lot to address here! While we certainly have done our very best to accommodate all patients with the COVID pandemic on our heels, we have remained open and serving all of the patients with the highest quality safety standards, by being thorough with our protocol, following all CDC guidelines. We understand this can be frustrating - nothing would make us happier than to be back to normal. We take discrimination accusations very seriously, and want to assure you that there has never been and never ... read more
RecommendedI just called Charm City to ask if my 2 pair of glasses (totaling $1600) were ready. I was told that I will be contacted when they are ready. And that they are very busy. I get it but, i can’t call to inquire? And she wouldn’t/didn’t even check to see if they were ready. I’m feeling some kind of way. I spend a lot of $$$ there every year, so i require a little more consideration. I was just blown off! DANG!
Business response:
Shirley Hill Hello Ms. Hill. I am sorry to hear about your experience. We had actually left you a message prior to you calling in regards to the status of your eyewear and had also called afterwards with an update as well. We wholeheartedly care about you and your beautiful eyewear and cannot wait for them to be ready and perfect! They should “fingers crossed” be ready shortly!
Poor service I would never visit again!!! Your first impression can be your last!!!!
Frequently asked questions about Charm City Optical
How is Charm City Optical rated?
Charm City Optical has a 4.3 star rating with 1,175 reviews.
When is Charm City Optical open?
Charm City Optical is closed now. It will open tomorrow at 10:00 a.m.