This profile has been claimed by the business owner or representative.
Charm City Optical
- Ophthalmologists
- Baltimore, MD
About this business
With over 20 years of experience in the optometry field, we are prepared for any medical situation and will make sure you are cared for with the best services. Ophthalmology and Ophthalmologists on site.
Location details
6412 Reisterstown Rd, Baltimore, MD, 21215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Bad experience all together rude unprofessional and everyone needs to be retrained. No communication. Had an appointment over 2 weeks ago glasses are usually ready with in a hour I still have no glasses 2 weeks later and I show up today associates are lost and confused as to what services to provide me with
Be prepared for a wait! They don’t communicate at all!! If you get there at 11:30 you probably won’t see anyone until 1:15 1:30. Seriously livid
every time I've been there I've had to run around
I mean really, what ever happened to the customer is always right or just plain ole GOOD customer service. After my FB post was noticed by management I was called up and asked if they could speak with me in private. The woman who addressed me asked if I could take my post down and I said no; I had a right to my opinion. She said she was offended and would not allow her staff to be subjected to my display of dissatisfaction. I told her I was offended as well and that her staff need not worry because it was her who waited on G... read more
GO SOMEWHERE ELSE! DON'T EVEN WASTE YOUR INSURANCE BENEFITS HERE. BOTTOM LINE ISSUES: - This place has little to no respect for a certain demographic of their customers, particularly if you're getting glasses from the cheap side of the store. - If you have an issue with your glasses, they focus on arguing that it's not their fault rather than *even asking questions* to find a solution and give you your money's worth. Typical responses: "Wait for your eyes to adjust." "Just suck it up" (actual quote from one of the owners).... read more
Its a shame how these Russians treat they customers I will no longer b using this company for glasses or refer anyone to this place these ppl r very unprofessional & Lana is very rude & lies to customers if u need to go here DONT they over book appointments u will have a 2 or 3hr wait they will mess up ur prescriptions & ur glasses
If you concern about your eyes and vision ,you dont wanna be a customer at Charm City Optical. This place is not capable to do anything ,from eye exams to quality of frames and lenses! I dont understand how they stay in buissness,every glases i purchased for years ,need to be remaked or change prescription or someting else! Last pair of $1200 prescription design glasses took store 6 months to finish:wrong eye exam was made ,frame doesnt fit me and very heavy! Most of design frames are old last years models! Accept Lana and N... read more
This place really sucks I expected much more smh I’ll never give them my money again
I went to the facility excited about getting my new specs. Signed in, and decided to look around at the glasses. I took some pictures of frames that I thought were cute, to text to my guy to see what he thought. I was approached by am employee who stated that taking photos of frames inside the case was not allowed. Well, I couldn't find any sign to indicate such a store policy. When I asked for a manager, the same employee approached (indicating that she is the manager) and stated that although its not posted, it's store pol... read more
Frequently asked questions about Charm City Optical
How is Charm City Optical rated?
Charm City Optical has a 4.3 star rating with 1,148 reviews.
When is Charm City Optical open?
Charm City Optical is closed now. It will open tomorrow at 10:00 a.m.