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Clermont Family Eyecare
- Clermont, FL
About this business
Location details
210 South Highway 27, Clermont, FL, 34711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
YOU GUYS LIED IN YOUR LAST RESPONSE TO MY REVIEW SO I DELETED AND RESUBMITTED ANOTHER ONE!!**** I had an eye appt on April 28, 2025. It took until June 6, 2025 to finally get my glasses and when I went in to pick up my glasses, I even called ahead of time to let them know I was coming to pick up my glasses and the woman in there locked me out before closing time and I had to bang on the door for her to let me in just so she could hand me my glasses. In your response to my last review, you guys lied and said that she locked t... read more
Please think twice before going here. Beware of the “30 day follow up period”. If you have any issues after your “finalized prescription” and during that timeframe, you have to come back in for a new examination and another fee. Of note the contract says 60 days and I had to fight for a free exam within that time frame. Explanation on the front to the customer would be beneficial. Staff could not explain basic questions such as why is another exam needed for daily contact versus 30 day contacts by the same manufacturer. Whe... read more
Business response:
We take patient concerns seriously and strive to provide clear communication and quality care at every visit. While we cannot discuss specific patient details due to privacy regulations, we follow standard protocols to ensure accurate prescriptions and the best possible vision outcomes, which is why follow-up visits are necessary and clearly stated on a contact lens agreement that you sign. Our team works hard to explain policies and procedures, and we regret if there was any misunderstanding on your part. We appreciate you... read more
Rant: Purchased glasses, not cheap had them a couple of months and they broke returned to be repaired, broke again this time brought them back and charged $25.00 to ship them to be repaired. Where is the year warranty???? If they break a few more times in the year and have to pay $25.00 each time then I am paying for the frame all over again, will go elsewhere next time
Business response:
Hello Helen, we sincerely regret that your glasses was not in perfect condition. We pride ourselves in offering the best affordable solution for our patients. Please give us a call at 352-243-2700 at your earliest convenience so that we can refund your processing fee.
Frequently asked questions about Clermont Family Eyecare
How is Clermont Family Eyecare rated?
Clermont Family Eyecare has a 4.8 star rating with 285 reviews.
When is Clermont Family Eyecare open?
Clermont Family Eyecare is closed now. It will open at 9:00 a.m.