White Marsh Smiles Dental Office

Teresa rocks 

on Google

a month ago

They have cancelled my appointment appointments at least 5times!! They do good work, I love the dentist. . I don’t know if there are a lot of call outs or if the receptionist over books. This is not good customer service. The receptionist act like it’s no big deal, it is definitely not patient first attitude . They must realize that people work and have to request time off to make these appointments. I think they need to hire a good office manager . 

court b 

on Google

2 months ago

I had an appointment scheduled for yesterday (Tuesday) at 9AM. I received a text message at 7:30am the day of that the dentist “called out” and that someone from the office would contact me shortly to reschedule. It is now Wednesday, 7pm. Nobody ever called me to reschedule. I was going to be a new patient but that was not a good first impression whatsoever. I went ahead and found another dentist based on that experience. 

Kayla C 

on Google

a month ago

Do NOT go here. The most unprofessional office. Last minute cancellations, cancels month after month. They expect patients to give 48hr notice for cancellations but they don’t do the same. Dr just closes when he feels like it with no regard for the patients he leaves with temporary crowns for 6 months. Takes the money for the crown tho but doesn’t make sure you get it put on in a timely manner. Any office that operates this way is sketchy and sounds like they’re just taking insurance payments. If this dr can’t handle his pat... read more

Vera Mohamed 

on Google

a month ago

Terrible am soo dissapointed had an appointemnt set for 8/2 at 11 during the week they kept moving me to 12 then back to 11 and finally today they call me 30 minutes to times to cancel because they have a patient who has been coming there for a long time and i have been going to them for 10yrs now. And i had a procedure to be done. Time for a new dentist i gues. 

Cyndi Henneman 

on Google

a year ago

As a new patient, I was a little wary. I mean, its the dentist and first impressions matter. I called on a Thursday for an emergency appointment regarding chipped front tooth. I was conveniently scheduled to be seen the following Tuesday. Amazing! This is going great, right? No, no, no. I received a call on Monday that they had a "meeting" come up and would have to reschedule. I asked what they had available and the receptionist huffed in disapproval. Placed me on hold, came back, had my information listed incorrectly, aske... read more