I've never felt at such ease taking my kiddo to an eye appointment. We've gone to two other places in the past, and the experience was meh. First thing when we walked in the door, we were met with the friendliest of faces and warm greetings right away. The doctor was fantastic and explained everything in detail. I really liked the small atmosphere, compared to the larger practices which lack empathy, and warmth. When dealing with social anxiety, bigger places can be nerve-wracking. Here they made you feel welcome and heard. ... read more
Was visiting family in Mass for Christmas and ended up getting referred here by all my relatives that use Westford Eye Care. They were somehow able to get me in for an appointment and I was seen by the doctor. She was awesome, even working with me to review previous prescriptions and picking the best new script for me. Worked with Kevin (the owner of the practice) after the appointment to pick glasses and he took the time to explain to me how eyes worked at a basic level and what different eye issues mean, and how glasses co... read more
I have been coming here for 25 years. The previous owners(Gene and Jerry) always took good care of me. I am equally impressed with Kevin, the new owner. He is both very friendly and knowledgeable. Last week I was stuck on 495 and he stayed 45 minutes past closing time so I could pick up my new glasses. Great service and selection, and after all, who doesn't want to see a young entrepreneur succeed?
Really disappointed with the service here. The young doctor was pretty good but when he left the practice I wasn’t even notified. The guy that runs the front desk is super unhelpful. Back when I had an eye exam done and bought glasses it was like pulling teeth to get him to return phone calls or email me an actual receipt that I could submit for HSA reimbursement. Now I recently went back to just get a copy of what my eye glass prescription was for my records and the guy says they have no actual prescription card record for ... read more
The Doctor is just ok a little off but ok Their staff well let's just say. They won't do anything even the Doctor won't call you back if you don't pay your co-pay. I just switched from my Husbands Company Insurance who change it. And supposedly my insurance is one they don’t take but they are in my network as taking my insurance it was a little bit confusing my husband telling me that their shouldn't be a copay were I haven't paid for one yet but with them I do????? So you can figure it out. I won't be going back their if ... read more