Dr. Bailey was excellent but the customer service/ lab work in the store is terrible. Went in on 5/11 had eye appointment and ordered two pairs of glasses. Sunglasses and standard. Both with hi index progressive bifocals. Sunglasses were to be mirrored grey polarized. Was charged 75 a pair for using my own frames. Most eye places do not have anything that fits me this place included. Was called on 5/17. Told they were ready to pick up. Went in on 5/18. The only way the order could have been worse is if they had used someone ... read more
It was a wonderful experience! Marissa, was so helpful I even got contacts because she is so supportive. I stop in to visit when ever I am near by.
I’ll give the doctor 5 stars. She’s great and was thorough and very personable. The staff on the other hand need some work. They are rude, unprofessional, and extremely unhelpful. They act like you’re getting on their nerves if you ask a simple question like, are these the right sized frames for my face. I’ll continue to see the doctor because I like and lee username to with the front desk people. Edited after reading their response: Because why they think they can find me in their system with a username is beyond me. The ... read more
Marissa Welling helped me with my knew glasses, she was very nice and thorough and answered all my questions with such a sweet attitude. I would recommend Optical Outlets Lake City F. and will be back.
The ladies there are all super nice & very helpful. The doctor is wonderful. They have a large selection of frames to choose from. I am very happy with my new glasses & I will definitely be back!