Very disappointed with service rendered. I only buy my disposable contact from here bc my friend runs this shop…so I come and order 12 pairs of contacts for a total of 380 bc I’m going on summer vacation. So she tells me I would get the order the next day…it’s been 2 days and nothing, the staff is very unprofessional and rude. Unfortunately my friend isn’t there on the wknds. I’ll be taking my business elsewhere next time.
THE BEST OF THE BEST! The entire staff was absolutely fantastic; from the doctors to the girls on the floor! They’re efficient very attentive and so professional! First time glasses wearer and let me tell you I left feeling like a million bucks with the glasses the girls helped me choose!! I highly recommend everyone to come and shoot them a visit even if it’s just for an eye exam! I promise you won’t regret it! Keep up the good work girls & the tech is amazing to say the least.
I had a horrible experience with this place . I had called to make an appointment and told them what I wanted and asked if my insurance covered it on the phone. I was assured that I was covered . On the day of my appointment which I was on time for I waited 40 mins for them to tell me that someone made a mistake and that they didn’t take my insurance. When I inquired why it took so long for them to figure that out . I was met with smirks and half apologies while one girl behind the counter was laughing at my frustration. I ... read more
I’ve been a customer for years. I got my first pair of glasses here and Hanoi has been a doll for years, and so kind. But, today the first time I don’t see her here it was the worst experience I have event been through. I called Friday asking if they had an appointment for today Saturday. The young lady said unfortunately no but would check her appointment list, magically a 2:00pm slot opened up. I run late today called asked if they will still take me the lady on the phone says yes to still come in, I show up, walk in with ... read more
The customer experience was horrific; being denied 🚫 access at 6:15 PM on 05/06/22 instead of being greeted by a representative and afforded the courtesy of being acknowledged as a potential customer turned away with a gesture of the hand 👏 for a "No." I spoke to Anoi (store management )via phone call. I asked about the policy during closing time representative stated that due to all that's going on and incidents happening, she advised co-workers not to allow entrance to business; I asked the representative if I was being ... read more