NY Optometry Contact Lens Service, PLLC

Priya Baldeo 

on Google

4 months ago

Awful, awful patient communication and service. I called the Contact Lens department to order new contacts after being given trial lenses. I called the office many times, finally got an answer. Someone took my information, said they would call the next day. Two days passed, no call, so I call them back, again many times, finally someone answers and says they cannot find my chart. No problem, that happens. I tell them that during the time of my visit I was in the middle of changing my name after getting married, so it may be ... read more

Allie Nelson 

on Google

a year ago

Called to make my appointment at the 1080 5th Ave location. They looked up my insurance and told me they took it, told me the costs. Got to 89th and 5th only to be told they don’t take my plan despite the office looking my plan up by my name when I made the appointment. Receptionist just stared at me blankly after telling me this, offering no help or instructions. Took me an hour and a half to get there for an appointment that never should have been confirmed in the first place. This place is a joke. 

killcitystatic 

on Google

3 years ago

The Manhattan receptionist is incredibly unhelpful and unpleasant to deal with. She is meant to assist in putting in/taking off contacts. While I was removing my scleral lenses for the first time in-office, I had trouble removing the lens in one eye, and I asked her the right way to remove it. She told me to just keep pulling at it until it came out, and then walked away. I kept pulling on the plunger and did not want to force it, but I could not get any assistance, and the plunger was still in my eye. The lens did not pop o... read more

Bethany E 

on Google

6 years ago

Sweetest staff I’ve ever seen! Both doctors on staff are extremely personable and are always willing to answer a million questions to help you understand what’s going on! I will most definitely be coming back!!