My mother and I have been going to Metro Optics for our eye care for 3 years and we always have such a nice experience there. The facility is clean and beautiful but most importantly the staff is so welcoming, patient and kind. From the front desk staff, to the ophthalmologists to the eye wear sales reps - everyone there is just really wonderful. I have to give a special Kudos to Jeremy who was so patient with us and really took his time to help us find eye wear that fit to both our liking and our budget! Thank you Jeremy!
Customer for five years, they have been very good in the past. However can't get the basics right. I've never ever been seen at my appointment time, always kept waiting. Going to find someone else who can keep the time.
Breakdown of 3-Star rating: Dr. Davis - 5 Stars Store/Office - 2 stars It's impossible to get through to them on the phone. I called a few times on different days and at different times. Someone would pick up and put me on hold before they even finished saying "please hold". Just to make an appointment it took me a couple days because I ended up having to submit an appointment request via their website and then wait for someone to call me back to officially schedule something. Would love if I could just book directly on... read more
Yesterday when I first walked in I thought the service would be horrible since I wasn't greeted by any of the many workers on site. As I continued to walk in I noticed a beautiful clean spacious environment with plenty of eyewear to choose from. Once I had reached the back desk the gentleman assisted me with an immediate appointment since I was a new walk-in customer. The service from that point on was exceptional!! The Optometrist and Sheila were the best. I would recommend this place to everyone!!
Staff not personable, wait time up to an hour when more than 3 people on staff and do not come here on a lunch break if you need help replacing contacts. Got here just to get a temporary box of contacts told to wait up to an hour just to purchase. Ridiculous how staff treats clients. But Marcus saved me from the situation and making me late for work no thanks to the front desk. Ask for him to help really great and personable.