I absolutely would NOT recommend this vision center. The customer service was horrible, and honestly, it's just not a nicely/professionally run vision center. They overcharged us based on our co-pays (we had to call our insurance and make a trip back there just to get a reimbursement), they didn't give us any sort of itemised receipt, and overall seemed very misinformed when it came to insurance coverage in general. Needless to say, we will be finding another vision center within our network next time we need to get an exam.
The doctor Elena and the receptionist were extremely rude to me. I will never go there again, neither will I ever recommend any one to that establishment. The doctor needs to be retrained on how address and treat potential clients.
I’m pretty surprised by the negative reviews here. Argos is out of the way for me but worth the drive because they carry many eyewear brands that most providers in my insurance network do not. The ophthalmologists provide excellent care and pay attention to details overlooked by optometrists elsewhere. The optician Alex wants you to make a purchase, no doubt, but he respects your preferences, doesn’t push if you have a budget, and is honest when the frames you’re trying on don’t look good on you. Satisfied repeat customer.
I also have to Echo the other person's surprise on the negative reviews. I come all the way from Bethesda to see Dr. Krump and Alex. My kids love them. They are fully covered by the insurance. Free glasses!
Absolutely terrible experience with the place. I tried to use a Groupon Deal that I had purchased that day. The deal clearly stated that it was acceptable for anyone who hasn't been active with them for the last 12 months. I hadn't gone in for a visit since 4 years prior, so I should have been eligible. I tried to set up an appointment with a man named Alex and while doing so he stated that I couldn't use the Groupon. He stated that it was only for new customers, which confused me because it never stated that it was only for... read more